Terms and Conditions – Fresco Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the website fresnodamagepros.com, you agree to follow these Terms and Conditions. These rules apply to all visitors and customers who access our site or use our services. We may update these terms at any time to reflect changes in our business or the law. When we post updates on this page, they become active immediately.

If you continue to use the website after we make changes, it means you accept the revised terms. If you do not agree with any part of these rules, you should stop using the website. We encourage you to review this page regularly to stay informed about your rights and responsibilities while interacting with Fresco Damage Pros.

Services

Fresco Damage Pros provides professional restoration services for property owners. This includes helping with damage from water, fire, and mold. Our work begins with on site assessments to determine the scope of the project. While we strive to provide thorough solutions, our services have limits based on the condition of the building.

We may work with third party vendors or subcontractors to complete specific tasks. The availability of our team and equipment can vary depending on the size of the project and your specific location. We do not guarantee that every property can be restored to its original state, but we use professional methods to improve the condition of your home or business.

Quotes, Billing, and Payment

We provide estimates based on what we see during our initial inspection. These estimates are not final invoices. The final cost may change if we find hidden damage or if you request extra work through change orders. We may require deposits before we start large projects. You can pay for our services using standard methods like checks or electronic payments. If a balance is paid late, we may apply extra fees. If you have a dispute about a bill, you must tell us in writing within a set timeframe. Clear communication about costs helps us keep projects on track. We aim to be fair and transparent with all billing for our customers in Fresno, CA.

Insurance and Claims Assistance

We are happy to help you with the insurance process. Our team can provide the documentation and photos your insurer needs to review your claim. However, it is important to understand that insurance companies make their own independent decisions. Fresco Damage Pros does not guarantee that your insurer will approve your claim or pay for all services.

You are ultimately responsible for the cost of the work if the insurance company denies coverage or pays less than the full amount. We suggest you talk with your insurance agent to understand your policy limits before we begin. Our role is to provide the facts about the damage to help your claim move forward.

Scheduling, Access, and Site Conditions

To do our work, we need clear access to your property during scheduled windows. It is the responsibility of the client to provide working utilities like electricity and water. You must also make sure we have the legal permission to be on the property. We may pause work if we find hazardous conditions that were not expected.

For the safety of everyone, please keep pets and minors away from the work area at all times. If the site becomes unsafe or if we cannot get inside, we may have to reschedule the project. Cooperation from the property owner helps us finish the restoration as quickly and safely as possible.

Health and Safety

The safety of our workers and your family is our top priority. Our team is trained to follow IICRC standards for restoration work. We use personal protective equipment and set up containment zones to keep dust and debris from spreading. Our crews may use negative air machines or EPA registered disinfectants to clean the area properly.

We follow all local health and safety rules in Fresno, California. Because restoration can involve moving heavy items or using chemicals, it is vital that you follow all safety instructions given by our technicians. We take these steps to ensure a professional and healthy environment for everyone involved in the cleanup and repair process.

Customer Responsibilities

As the property owner, you have several responsibilities during the restoration process. We ask that you remove all valuables, jewelry, and fragile items from the work area before we start. You should tell us about any preexisting issues or hidden structural problems you know about. It is important to follow all safety instructions and drying guidance provided by our team.

For example, do not turn off drying fans or move equipment without asking us first. If you fail to follow these instructions, it could slow down the recovery or lead to more damage. By working together and following professional advice, we can achieve the best possible results for your property.

Warranties and Disclaimers

Fresco Damage Pros provides a limited warranty on our workmanship. This means we stand behind the quality of the labor we provide. However, this warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are also not responsible for damage caused by acts of nature, such as new floods or storms.

Our warranty does not apply to products made by third parties or failures caused by others. We provide our services as they are and do not make promises about specific outcomes. Our goal is to provide honest and professional service while being clear about what our warranty does and does not include.

Limitation of Liability

To the extent allowed by law, the liability of Fresco Damage Pros is limited. If a problem occurs, the most we will be responsible for is the amount you paid for that specific service. We are not liable for indirect or consequential damages, such as lost profits or emotional distress. This limit applies to all claims, whether they are based on a contract or a mistake.

We work hard to provide excellent service, but restoration work involves risks that cannot always be avoided. By using our services, you agree to these limits on how much we might owe if a dispute arises regarding the work performed on your property.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please let us know as soon as possible. We may charge a fee if you cancel at the last minute or if our team arrives and cannot get inside. This helps cover the costs of our planning and travel. Emergency work is handled differently because it requires an immediate response to prevent more damage.

If we need to reschedule due to weather or equipment issues, we will contact you quickly to find a new time. We understand that plans can change, and we try to be flexible while still managing our crew’s schedule fairly for all of our customers.

Intellectual Property

All the text, images, and logos on this website belong to Fresco Damage Pros or the people who give us permission to use them. These items are protected by copyright laws. You may not copy, share, or use any part of our website for your own business without our written permission. This includes our photos of restoration projects and the helpful articles we write.

We work hard to create original content for our visitors, and we ask that you respect our ownership of these materials. Using our intellectual property without asking is not allowed and could lead to legal action to protect our brand and our work.

Privacy and Data

We care about your privacy. We have a separate Privacy Policy on our website that explains how we collect and use your personal information. When we work on a job, we take photos and write reports to document the damage and our repairs. These records are used for our internal files and are often shared with insurance companies for their reviews.

By using our services, you agree that we can use these photos and reports to complete the project and handle billing. We do not sell your personal details to other companies. Our focus is on using your data to provide the best restoration service possible in Fresno, CA.

Third Party Links and Tools

Our website might mention other websites, tools, or resources that we do not own. We provide these links for your convenience only. If you choose to use an external resource, you do so at your own risk. We do not control those sites and are not responsible for their content or how they handle your information.

It is a good idea to read the terms and privacy rules of any other website you visit. Just because we mention a tool does not mean we endorse it completely. We want to give you helpful options, but we cannot be responsible for what happens on websites we do not manage.

Changes to These Terms

Fresco Damage Pros has the right to change these Terms and Conditions at any time. We might make updates to reflect new services or changes in the way we work. When we make a change, we will post the updated version right here on this page. We suggest you check back from time to time to see if anything is new.

If you continue to use fresnodamagepros.com after we post the changes, it means you agree to the new terms. Keeping these rules updated helps us stay transparent with our customers and ensures that everyone knows what to expect when working with our company.

Governing Law and Dispute Resolution

These terms are governed by the laws of Fresno, California. If we have a disagreement, we both agree to try and solve it through good faith negotiation first. This means we will talk and try to find a fair solution before taking any formal legal action.

If we cannot reach an agreement after a reasonable time, any legal steps must be taken in the courts located within Fresno, California. By using our website or services, you agree to this process and this location for solving problems. We believe that talking through issues is the best way to maintain a good relationship with our community members.

Contact

If you have questions about these Terms and Conditions, please write to us. You can send your letters to our office at this address:

Fresco Damage Pros 2980 N Sunnyside Ave #101 Fresno, CA 93727 United States

We welcome your inquiries and will do our best to provide a clear answer to your concerns. Please make sure to include your contact details so we can get back to you. This postal address is the official way to reach us for any formal questions or legal notices regarding these terms or the way we provide our restoration services in the Fresno area.

Severability and Entire Agreement

These Terms and Conditions are the entire agreement between you and Fresco Damage Pros regarding our website and services. If a court decides that one part of these terms is invalid or cannot be enforced, the rest of the terms will still stay in effect.

This ensures that the main rules of our agreement remain strong even if one small part needs to change. No other promises or talks outside of these written terms are part of our official agreement. By sticking to these written rules, we ensure that everyone has a clear and fair understanding of how we do business together.

Force Majeure

Fresco Damage Pros is not responsible for delays or failures that happen because of events we cannot control. This includes things like natural disasters, severe weather, government orders, or national emergencies. If an event like this happens, we may not be able to finish our work on the original schedule. We will do our best to resume our services as soon as it is safe and possible to do so.

These situations are rare, but they can affect how quickly we can respond to restoration needs. We ask for your patience and understanding if an outside event prevents us from meeting our usual timelines or service goals.

The information on this page is for general purposes and is not intended to be legal advice.