Privacy Policy – Fresco Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Fresco Damage Pros provides professional restoration services to help property owners recover from water, fire, and mold damage. We have served the community since 2015 and were founded by Gregory Smith and Zachary Anthony. This policy explains how we collect, use, and protect information on our website, fresnodamagepros.com.

Our goal is to be transparent about how we handle your data while serving clients within Fresno, California. This policy applies to all visitors and customers who interact with our online platform or request our services in the Fresno area. We take your privacy seriously and strive to manage your personal details with care and professional integrity at every step of the restoration process.

Information We Collect

We collect several types of information to provide high quality restoration services. This includes details you provide directly, such as your name and contact information. We also collect specific job and property details needed for repairs. This may include photos and documentation of damage at your location.

When you visit our website, we gather device and usage data, such as your IP address and how you navigate the site. We use cookies and similar tools to help our website work correctly. In some cases, we may receive information from service partners or insurance companies to help coordinate your project. We only collect the information necessary to complete our work and improve our website experience for all users in Fresno, CA.

How We Use Information

Fresco Damage Pros uses your information for clear business purposes. We use it to deliver restoration services, manage scheduling, and provide accurate estimates. Your data helps us handle billing and create the insurance documentation required for your claims. We also use information for safety and quality control to ensure our team meets high standards.

Customer support is a priority, so we use your details to respond to questions quickly. Additionally, we analyze data to improve our website and prevent fraud. We ensure our business follows all legal requirements. By using this information, we can provide a safer and more efficient experience for everyone who needs property restoration services in our service area.

Cookies and Similar Technologies

Our website uses cookies and similar tools to improve your browsing experience. Cookies are small files saved on your device that help the website remember your preferences. We use basic types of cookies to keep the site functional and to understand how visitors use our pages. You have the choice to limit or clear cookies through your browser settings at any time.

If you choose to disable cookies, please note that some features of the website may function differently or may not work as intended. Managing these settings is a simple way for you to control your online privacy. We do not use these tools to track you across unrelated websites or to gather excessive personal details.

Sharing and Disclosure

We share your information only when it is necessary to complete our work. This includes sharing details with service partners and subcontractors who help with specific parts of a restoration project. We may also share information with insurance companies if you give us permission to help with your claim.

Payment processors receive the data needed to handle your transactions securely. We may disclose information to meet safety needs or if the law requires it. Fresco Damage Pros does not sell your personal data to third parties for marketing purposes. Our priority is to keep your information within the circle of professionals needed to restore your property and maintain the safety and security of our business operations.

Data Retention

We keep your records for as long as necessary to meet our operational and legal needs. We hold onto information to provide ongoing customer support and to satisfy tax or safety regulations. The length of time we store data varies depending on the type of document. For example, project photos and insurance contracts may be kept longer than general website visit data.

Once the information is no longer needed for these specific reasons, we take steps to dispose of it securely. Our retention periods are designed to balance your privacy with the practical requirements of running a professional restoration company. We regularly review our files to ensure we are not keeping personal information longer than is strictly required.

Your Choices and Rights

You have practical options regarding your personal information. You can ask to access or update the details we have on file for you. If appropriate, you may also request that we delete certain information. You can limit how we use your data or manage cookies through your own browser.

To make a request regarding your data, please send a written letter by postal mail to our office at 2980 N Sunnyside Ave #101, Fresno, CA 93727, United States. We will review your request and respond according to our legal duties. These rights allow you to stay in control of your personal details while still receiving the professional restoration services you need for your property.

Security

Fresco Damage Pros uses various safeguards to protect your information. We restrict access to sensitive data so only authorized employees can see it. Our team receives training on how to handle customer information safely and professionally. We also use reasonable technical and physical protections to keep our digital and paper files secure.

While we work hard to protect your data, it is important to remember that no method of storage or transmission over the internet is perfectly secure. We cannot guarantee absolute security, but we are committed to using industry standard practices to reduce risks. We constantly monitor our systems to identify and address potential threats to the privacy of our clients and website visitors.

Children’s Privacy

Our services and website are not intended for children. We do not knowingly collect information from anyone under the age of 18. Our restoration services are designed for property owners, renters, and authorized representatives who are adults. Accounts and service requests must be handled by individuals who have the legal authority to enter into contracts for property repair.

If we learn that we have accidentally collected information from a child, we will take steps to remove that data from our records immediately. We encourage parents and guardians to monitor the online activities of their children to help protect their privacy and ensure they do not share personal information on websites meant for adults.

Data Transfers

Sometimes your data may be processed by vendors located in different areas. This happens when we use cloud storage or specialized software tools to manage our business. Fresco Damage Pros uses reasonable measures to make sure your information remains protected during these transfers. We choose reputable service providers who follow strong privacy standards.

Even if the data moves to a different location for processing, our commitment to your privacy remains the same. We take steps to ensure that any partner we work with treats your information with the same level of care that we do. This allows us to use modern technology to provide better restoration services while keeping your personal details as safe as possible.

Changes to This Policy

Fresco Damage Pros may update this privacy policy from time to time. These changes might happen because of new laws or changes in how we run our business. The latest version of the policy will always appear on this page so you can stay informed. We recommend checking this page occasionally to see if anything has changed.

If you continue to use the website after we post updates, it means you accept the new terms. We will always list the date of the most recent update to help you track changes. Our goal is to keep our privacy practices clear and easy to understand even as our technology or service methods evolve over the years.

Contact Us

If you have questions or requests regarding your privacy, please contact us by mail. You can send your written inquiries to the following address:

Fresco Damage Pros 2980 N Sunnyside Ave #101 Fresno, CA 93727 United States

We handle all privacy requests with care and will respond to your letter as soon as possible. Please include your name and a clear description of your request so we can assist you properly. This postal contact is the best way to reach us for formal privacy matters. We value your feedback and want to ensure you feel confident about how we manage your information while we work to restore your property in the Fresno area.

Definitions

Personal Information means any data that can be used to identify you, such as your name or address. Processing refers to the actions we take with your data, like collecting, storing, or using it to complete a job. Service Providers are outside companies or people we hire to help us run our business, such as payment processors or IT experts.

Cookies are small text files that websites put on your computer or phone to remember your settings and track basic site usage. These terms help explain the technical parts of our policy in simple language so you understand exactly how we manage your privacy and data during our restoration work.